Paper Abstract
A 4 page paper discussing business process flow changes under TQM. Two individuals formed a partnership to operate a small pizzeria. The business operates on a shoestring, and the two partners currently supply all of the labor. Business is not brisk enough to enable the partners to take on extra help, but it has grown to the point that it is difficult for the pair to keep up with it. Product quality has suffered, and customers have complained that they are rushed off the phone when they call in an order. The partners have determined that cross training is the answer for them. The paper provides 2 tables and 2 flowcharts, 1 each describing the situation as it was and the changes obtained by cross training. Bibliography lists 2 sources.
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