Paper Abstract
This is a 5 page paper discussing conflict management in the RCMP. Conflict management techniques are considered a large and very important part of organizations today. Management has for decades struggled with conflict management using highly formalized methods in which the manager must instigate the process and employees must file official grievances; causing a negotiation process which could last from months to years to complete. The Royal Canadian Mounted Police (RCMP) however has recently adopted a simple yet effective conflict management program called “Alternative Dispute Resolution” or ADR which bases its premise on “fast, friendly, flexible and fair” resolutions instigated at the lowest possible levels and the process is undertaken immediately for quick resolution. Largely, the program is well supported throughout the organization and the process leaves employees feeling a great deal of satisfaction in the resolution of their conflicts. Bibliography lists 5 sources.
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